After-sales service: You must wear uniform clothing; are not allowed to contradict customers; are not allowed to eat and drink customers; users are not allowed to take gifts; completed in the workplace to be cleaned up; a 24-hour information, 24-hour service in place.
Service program
Contact with clients - Products - Know Your Customer case - to submit their design program - program consultation - to reach an agreement - signed a contract - Engineering - Construction and installation - commissioning - acceptance - after-sales service.
Service concept
On service to win customers, reputation is built up little by little by the service should be subtle to start with.
Target
Zero-defect products, services, zero trouble, customer complaints to zero, from the start with the design, from the details start to satisfaction.
Pledge (4 full five care services)
"4 All":
The entire process: from pre-sales consulting to sales in the promotion, delivery, installation and commissioning, to after-sales guidance, a return visit, the whole process of maintenance.
Full: service network throughout the country, regardless of the client's home where services can be enjoyed bit by bit.
Wholeheartedly: standing on a user's position, an open mind to listen, as far as possible to meet the requirements, carefully cleaning the site, declined any gift.
"Five care": expert advice, public monitoring, complaint management, active tracking, the user Sharon.